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Tech Valley Communications presents...
   Current Openings
Senior Network Engineer
Senior Account Manager


Senior Network Engineer
Job Discription:
The primary responsibility of this position is to support, monitor, test and troubleshoot hardware and software products in LANs and WANs, within a Telecommunications environment. Additional duties include performing preventative maintenance on systems, day-to-day activities, maintaining or exceeding customer satisfaction. Perform all other duties as required to support the business and customer.

Essential Duties and Responsibilities:
  • Organize, manage, and lead technical system design discussions with customer, installation contractors, and other trades as required.
  • Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of IP network.
  • Must possess the ability to handle multiple projects with limited supervision and work in a small team environment.
  • Must possess background in the ISP environment preferably in a lead network engineering role. Must have experience dealing with tier 1 Internet providers and ARIN.
  • Must possess good working knowledge of IP and routing protocols, BGP, OSPF, 2600,7200 and 7500 routers, 6500 switches, working with ARIN, IP address space management, etc.
  • Actively participates as team member resolving technical support troubleshooting to resolution.
  • Implement and maintain network and server documentation.
  • Strong communication skills, team player who routinely participates in knowledge exchange with his/her technical peers, as well as positive attitude are essential.
  • Other duties may be assigned.

Requirements Qualifications:
  • Off-hours coverage and emergency support as needed, and possess a broad knowledge of corporate business practices, strategies and business objectives. Perform on call responsibilities per specified schedule or as otherwise prescribed by the supervisor.
  • Possess ability to work through issues and bring projects to completion; perform complex research, analysis, and troubleshooting; and resolve critical problems over sustained time durations in a logical manner.
  • Possess expertise in client/server networking environments and best practices, experience with hardware vendors and a strong understanding of networking aspects, wireless, and WIFI/WIMAX (a plus)
  • Cisco certifications and CCNP or higher
Education and/or Experience:
  • College Degree and/or at least 5 years experience working for an ISP is required (a plus)
  • Telephony Experience (trunking - 9 analog loop start, E & M, setup hunt groups, ability to adjust padding levels within PBX and/or DXP) (a plus)
  • Experience in network security (a plus)
Reply to: HR@techvalleycom.com


Senior Account Manager
Job Description:
Tech Valley Communications is looking for a Senior Account Manager to play a vital role in the strategic direction of the company as part of its Sales team Tech Valley Communications, is a locally owned and facilities-based telecommunications provider based in the Tech Valley Region of Upstate New York. Tech Valley Communication is dedicated to offer our customers a full array of the highest quality telecommunications services, utilizing the most advanced technology available, at the lowest possible rates. Tech Valley Communications provides a single source solution for voice, data and Internet needs. Their goal is to be YOUR LOCAL LINK TO THE WORLD. We are looking for the right candidate to become part of this growing company.

Responsibilities:
This position is responsible for the management and service or sale of a defined base of existing customer accounts, with duties entailing estimating and analyzing records of present and past operations, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred. One of the main responsibilities of this position is customer retention as it relates to managing their base of customers and up-sell initiatives to that respective customer base .

Requirements:
A four year degree in Business Administration or Marketing or a combination of education and experience is required. A proven track record of customer account management and retention experience and experience in selling in the voice, data or telecommunications market is a must.

Compensation:
The compensation for this position is comprised of both base salary and variable selling incentives. In addition, this position includes an equity stake in the company as part of it's compensation package.


 
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